live chat plugins for WordPress website

Top 8 Live Chat Plugins For WordPress Website In 2022

Use the Live Chat Plugins For WordPress Website to add live chat support to your WordPress website quickly and effortlessly. 

Did you know that many website users abandon shopping carts and don't check out? Customers expect immediate answers to their questions. Delaying in responding can lead to losing sales. Enter Live Chat, the most preferred channel of communication by customers.

live chat plugins for WordPress website
live chat plugins for WordPress website

eConsultancy reports show that LiveChat has 73% satisfaction, compared with 61% for email, and 44% for the telephone. Website live chat plugins allow businesses to instantly address customer queries and convert them into paying clients. It can have a huge impact on online marketing and sales. Customers can make purchasing decisions by having a positive chat experience.

What are live chat plugins?

Free live chat plugin for WordPress websites allow customers to have instant access to your support staff via live chat. These plugins allow users to connect with the human agent instantly.

Chat plugins are a great way to create exceptional customer experiences. This is vital for customers staying loyal and generating new sales opportunities.

Your customers, both current and potential, will likely have questions or need immediate assistance as they browse your website. WP chat plugins can be a great way to show customers that you value their time and offer them real-time support.

Chat plugins are a powerful tool for businesses to reap the following benefits:

  • Reduce cart abandonment – Live chat can reduce cart abandonment by 63%. Live chat is a popular channel, so implementing a plugin for live chat can help reduce cart abandonment. It provides real-time sales assistance.
  • Increase online conversions – Businesses must be quick to respond to customer inquiries to help them make quick decisions. Chat plugins for websites allow sales teams to be more specific in their outreach, which increases conversion rates.
  • Offer real-time support – Customer satisfaction is all about providing a great experience. You can offer the instant support customers require by investing in a WP Chat plugin.
  • Increase customer loyalty The live chat plugin for your website allows you to make every interaction with customers memorable by providing instant answers to support or sales queries and building customer loyalty.

8 Top Live Chat Plugins For WordPress Website

1. LiveChat

LiveChat is a WordPress plugin that allows you to chat online. It's well-known for its user-friendly interface and many features. The live chat plugin allows operators to send specific messages, route chats directly to the right department, track chat quality, and much more.

LiveChat offers other settings, such as team management. This allows you to assign roles and responsibilities to your operators and helps them plan their work schedules. LiveChat also allows you to create an omnichannel experience for your online business. You can access different messaging channels such as Facebook, SMS, and others which convert to live chat conversations.

Key Features:

  • To understand how you are selling, use sales tracker and goals
  • Automated ticketing converts missed chats into tickets
  • Increase the efficiency of your live chat with 200+ integration options
  • With GDPR compliance and a single sign-on, you can secure your customer's live chat experience.
  • Personalize the profile of your agent to provide a more personalized experience for customers

Prices start at $16/user/month and are billed annually.

2. Intercom

Intercom is a popular chat platform that allows businesses to build customer relationships through live chat and instant messaging. With the help of a business channel and a messenger, it allows you to deliver top-notch support at scale.

Key Features:

  • Intercom's livechat plugin offers better conversational support through proactive chat.
  • Self-service option for real-time support.
  • Conversation routing and collaborative Inbox enable you to transfer your inquiries to the right support agents. This will ensure collaboration.
  • Agents can access customer data to personalize communications using data-backed customer profiles.

Pricing – There are two plans available with basic chat and messaging for small businesses: the Growth plan starts at $39 per month, and Grow starts at $99 per month.

3. Drift

Drift is a conversational tool for marketing that generates leads and provides online support. They believe in conversational advertising, which allows consumers to interact with your brand in real-time and helps you generate more sales. Conversational lead generation forms replace traditional forms on the internet.

Key Features:

  • Chatbots allow businesses to automate the buying process.
  • Chat allows website visitors to book meetings.
  • Drift revenue acceleration allows businesses engage customers throughout the customer lifecycle to increase revenue.
  • Modern, intuitive UI
  • Capability to segment customers and target them using account-based marketing (ABM).

Pricing starts at $50/month(base price) +$20/user/month. 

4. Olark

Olark provides the best live chat services to engage website visitors and customers in real-time. This is an excellent tool for support and sales teams to increase sales, resolve problems, and better understand customers. You can quickly address customer questions and get actionable insights about their needs to build lasting relationships.

Key Features:

  • Chat notifications, visitor monitoring, chat transfers
  • Create automated messages depending on customer behavior.
  • Cobrowsing (screen-sharing) costs $99 more per month
  • Visitor insights including lead scoring – additional $59 per month
  • Live chat translations in over 100 languages available – additional $29 per month

Pricing starts at $17/user/month.

5. LivePerson

LivePerson is an AI-powered chatbot and messaging platform that helps companies drive sales, marketing, and customer service. It helps companies understand customers' real-time needs with an intent manager, which processes language efficiently. This allows brands to scale, manage and optimize all consumer conversations.

Key Features:

  • Live chat on your website, SMS, WhatsApp, Facebook Messenger and other means to communicate with customers.
  • Automated conversation workflows using bots to handle support calls when they are unavailable.
  • Integrated live chat platform with AI-powered chatbots.
  • Integration with the IVR contact center allows customers to switch from chat to voice.
  • Manage high volume messages on popular platforms such as social media effortlessly

Pricing starts at $40/user/month.

6. Chaport

Chaport is a free live chat plugin for WordPress website, which offers an unlimited chat plan, history, unlimited registered operators, and notifications. You can also use it to chat on your mobile device, with stunning chat widgets in multiple languages, as well as the analytics and reporting you need to keep track of your customer service team.

Key Features:

  • Offers multilingual support
  • Reporting and analytics capabilities that are powerful
  • The majority of your basic needs can be covered by an unlimited plan
  • Mobile chat apps

Pricing – While the free WordPress version meets all your basic needs, the paid plans allow you to access features such as saved replies, visitor notes, and auto-invites. File sending is also available.

7. Userlike

Userlike is a top choice, along with other live chat plugins for WordPress. This is because the live chat plugin for WordPress websites helps businesses reach customers in real-time. Its simple interface makes it easy for operators to use the tool and learn how it works.

You can even capture leads right away and save them as prospects for later conversion by your sales team. Chat reports and transcripts allow you to track every interaction and the outcome.

Key Features:

  • For better team management, create support operator groups
  • Your operators' skills will help customers relate to them.
  • When a visitor completes the pre-chat form, you can create customer profiles
  • To store leads, integrate with your CRM platform
  • Capture the customer's feedback as soon as a chat ends

Prices start at $108/month/4 places

8. Formilla

Formilla is a great freemium chat platform. It offers professional-looking chat boxes and over 1000 integrations to third-party apps. It also has an internal messenger that you can use to support your agents. It has impressive features such as proactive chat, offline emails forms, and chat queues to help operators when they are not busy with other queries.

Key Features:

  • Superior customer engagement is possible with features such as proactive chat, department management, and canned responses.
  • Chat smart messages (messages to customers that are based on track behavior)
  • More than 1000 third-party integrations are available such as MailChimp and Google Analytics, Pipedrive, Zendesk, and Pipedrive.
  • For better security, it bans visitors.
  • Chat widget supports international language support. It can also be translated into other languages.

Pricing starts at $29.99/month.

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